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Search the help articles or open a ticket: our team answers anything from a server that does not boot to an invoice question.
System status
Some systems are degraded
Amsterdam networkOperational
30 days ago99.99% uptime
Frankfurt networkOperational
30 days ago100% uptime
Eygelshoven networkOperational
30 days ago99.97% uptime
Cloud panelOperational
30 days ago100% uptime
Game panelDegraded
30 days ago99.82% uptime
BillingOperational
30 days ago100% uptime
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01My server is not reachableWhat to check before opening a ticket when SSH or RDP stops answering.1,840 reads this week02High latency or packet lossCollect the data our network team needs to fix a route.1,210 reads this week03A payment failedWhy a charge is declined and how to pay the invoice anyway.980 reads this week04Use the VNC consoleReach your server even when the network is down.760 reads this week05Two-factor authenticationTurn it on, and what to do if you lose your phone.640 reads this week06Network maintenance in Amsterdam on 14 OctoberA short window to upgrade our core routers. Most servers will not notice.590 reads this week
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- My server is not reachableWhat to check before opening a ticket when SSH or RDP stops answering.
- Use the VNC consoleReach your server even when the network is down.
- Reinstall the operating systemWipe the disk and start again from a clean image.
- Reset the root passwordSet a new root or Administrator password without reinstalling.
Network and DDoS3
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